The staff who did my check in was very helpful and friendly. The room was really clean and comfortable. When I return back to my room after long day, I found my room very tidy and clean it was really relieving. I love finding my stuff organized especially in the toilet.
Thuwiba
august 2024
Father-Son trip from Nova Scotia! Welcomed by staff, and pleasant to deal with. Friendly, answered any questions, not necessarily dealing with hotel, but things to do and where to go. Warm cookie that comes with the room key as you check in passed a 10yr Olds standards !
Stephen
juli 2024
Easy to book, warm welcome, friendly staff, modern appeal, clean hotel, user-friendly and efficient a/c, and comfortable bed, pillows, and linen. Appreciated and enjoyed the lightly scented and enviro-friendly shampoo, conditioner, shower gel and body cream that were all in refillable bottles, not tiny disposable bottles. We chose Double Tree because we preferred a hotel over sharing accommodations or renting someone's bedroom or apartment (the latter being one of the causes that is driving housing prices up) and because Double Tree was not that far of a walk, about 20 minutes or so, from Via Rail / Union Station and the CN Tower, Aquarium, and the marina.
Crystal
juli 2024
LOVED the warm welcome cookie upon our arrival! The breakfast was delicious. The staff was professional and courteous. We also appreciated the early check-in. A great overall experience :).
Suzanne
august 2024
I can not go on enough about the bed. Unfortunately, when we arrived at the hotel I had already been sick for a couple of days and due to body aches and discomfort hadn’t been able to sleep. The bed at this hotel gave me the best sleep I think I have experienced in YEARS. Maybe even my entire life! And I just found out you can purchase the beds on the website!! When I can afford it, My next mattress purchase is going to be without doubt a Hilton mattress! Thank you for helping me get the rest I needed start recovering and feeling like myself again!
Isabelle
september 2024
Location. Room. Views. Breakfast. Location is so superb. You can walk or commute everywhere. Room, well I was lucky to have a room at 26th floor. Enjoyed the suite a lot, and the views were fab. Delicious breakfast.
Raimo
juli 2024
I booked this at the last minute after my flight was cancelled. It was a very reasonable price, and I had a pleasant and restful evening. My room was clean, well-appointed, and comfortable. The bed, in particular, was excellent. I slept well. It's a Hilton Hotel, so there are no great surprises. The location is perfect - right behind City Hall, in walking distance to Queen St, Ken Market, Eaton Centre, etc.
Anthony
juli 2024
The fitness centre is very nice! The little store they have for food in the building is also great. I didn't have the change to try out the bistro but it is the only thing I didn't hear good things about. That said, I couldn't attest that. The room was nice and very clean. The little mechanism on the door to add more security was a nice touch, appreciated since we were 4 women for the night. The pool and adjacent facilities were great, even though I do wish the pool itself was a bit cleaner, and it could use a renovation. We also used the sauna, and that was great.
Esther
april 2024
I'm delighted with everything! Best hotel I've ever been to! Perfect cleanliness! Perfect service! I recommend this hotel! For Ukrainians, the girl at the reception speaks Ukrainian. They even found an adapter for charging my phone and a bandage for a child’s injured finger (even 3 just in case) ;))) In general, comfort was created in everything, even in the smallest things :D The room had mineral water, a coffee maker and all types of tea to choose from.
Viktoriia
april 2024
Location very good. Comfort very good. Plugs did not work in half of the room and neither did alarm clock which charged usb.
Cherie
september 2024